Terms & Conditions

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START-UP COSTS:  ALL ORDERS REQUIRE START UP COSTS WHICH INCLUDES A MANDATORY, BUT NOT LIMITED TO, A DIGITIZING FEE. FILES THAT HAVE NOT BEEN DIGITIZED BY THE WINGSPAN SHOP ARE NOT ACCEPTED. THE START-UP COSTS ARE NON-REFUNDABLE.  IF THE CUSTOMER DECIDES TO PROCEED WITH SERVICES, THE START-UP COSTS WILL BE APPLIED TO THE *FINAL INVOICE. HOWEVER, THE CUSTOMER MUST NOTIFY THE WINGSPAN SHOP WITHIN 30-DAYS OF START-UP TO PROCEED WITH SERVICES. IF NOTIFICATION IS PROVIDED BEYOND 30-DAYS, AN ADDITIONAL START-UP FEE IS REQUIRED.  

*FINAL INVOICE: CUSTOMERS WILL RECIEVE A FINAL INVOICE AT THE COMPLETION OF THE JOB.

PERSONALIZATION: THERE IS AN ADDITIONAL FEE FOR SERVICES BASED ON THE LEVEL OF DETAIL FOR PERSONALIZED PRODUCTS. IT AT THE DISCRETION OF HIS WINGSPAN/THE WINGSPAN SHOP TO DETERMINE THE NUMBER OF CHARACTERS AND/OR IMAGES THAT ARE PLACED ON A PRODUCT.

PRODUCT DEVELOPMENT: A SAMPLE DESIGN LAYOUT OF THE PERSONALIZED ITEM WILL BE SHARED WITH THE CUSTOMER FOR APPROVAL. THE DESIGN LAYOUT TAKES INTO CONSIDERATION THE PRODUCT SELECTION AND ITS COMPONENTS.  A CUSTOMER MAY NOT CHANGE THE PRODUCT SELECTION AFTER THE LAYOUT IS APPROVED. THERE IS A MAXIMUM OF TWO EDITS FOR CHANGES TO THE DESIGN LAYOUT. THERE WILL BE A NON-REFUNDABLE DESIGN CHARGE FOR ADDITIONAL EDITS. THE CUSTOMER SHOULD INFORM THE WINGSPAN SHOP OF THEIR LAYOUT SELECTION/CONCERNS WITHIN 48 HOURS OF RECEIPT. AND, THE CUSTOMER SHALL ENSURE SPELLINGS/PHARSES ARE CORRECTLY WRITTEN. ONCE THE DESIGN OF THE LAYOUT IS APPROVED, NO FURTHER CHANGES CAN OCCUR, AS THE PROUDCT WILL NOW ENTER PRODUCTION. NEW ITERATIONS REQUIRE A NEW ORDER TO BE PLACED.

INTELLECTUAL PROPERTY: HIS WINGSPAN AND THE WINGSPAN SHOP HAVE THE EXCLUSIVE OWNERSHIP OF THE DESIGN LAYOUTS. LAYOUTS CANNOT BE SHARED WITH OTHER ORGANIZATIONS WITHOUT CONSENT FROM HIS WINGSPAN OR THE WINGSPAN SHOP. IF DESIGNS ARE SUPPLIED BY THE CUSTOMER, HIS WINGSPAN AND THE WINGSPAN SHOP REQUIRES CUSTOMERS TO BE THE COPYRIGHT OWNER OR PROVIDE A LICENSED AGREEMENT. 

CERTIFICATION OF INFORMATION: BY APPORVING YOU ARE ACKNOWLEDGING THAT ALL INFORMATION PROVIDED IS TRUE.

COUNTRY OF ORIGIN: HIS WINGSPAN AND THE WINGSPAN SHOP DO NOT MANUFACTURE MATERIALS AND/OR PRODUCTS SOLD. THE COUNTRY OF ORIGIN IS THE LOCATION OF MANUFACTURING FACILITY OF THE GOODS PRODUCED. IF REQUESTED, AND IS AVAILABLE, THIS INFORMATION CAN BE PROVIDED.

NOTECARD: IF REQUESTED, YOUR PURCHASE MAY INCLUDE A NOTECARD, PLEASE PROVIDE THE MESSAGING.

 

PROMOTION: PLEASE PROVIDE THE CURRENT DISCOUNT INFORAMTION TO BE APPLIED TO YOUR FINAL TOTAL IF APPLICABLE TO THE ITEMS BEING INVOICED.

SALES TAX: SALES TAX WILL BE APPLIED ON ALL ORDERS.

 

ELECTRONIC PAYMENTS: THERE IS A PROCESSING FEE FOR SOME ELECTRONIC PAYMENTS. REFERENCE YOUR INVOICE NUMBER WITH YOUR ELECTRONIC PAYMENT.


SHIPPING/PICKUP/DELIVERY: SHIPPING/DELIVERY ADDRESS(ES) MUST BE PROVIDED WHEN YOUR ORDER IS NOT BEING PICKED UP AT THE WINGSPAN SHOP. THE INVOICE AMOUNT MAY NEED TO BE UPDATED. PLEASE NOTE THAT THE BEST RATE BETWEEN COURIERS IS PROVIDED, UNLESS THE CUSTOMER HAS A SPECIFIC SHIPPING PREFERENCE. DELIVERY CHARGES ARE BASED ON MILEAGE, TRAVEL, AND SAFETY EXPENSES FROM THE LOCATION OF THE WINGSPAN SHOP.
*PICKUP & DELIVERY SERVICES ARE NOT AN OPTION ON ALL ORDERS; IT IS AT THE DISCRETION OF THE WINGSPAN SHOP.*

Refund/Replacement Policy

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ALL SALES ARE FINAL. ITEMS DAMAGED DUE TO SHIPPING MAY BE REPLACED, IF THE CUSTOMER CONTACTS THE WINGSPAN SHOP WITHIN 7 DAYS OF RECEIPT.